Frequently Asked Questions
How can I find help searching for books in online catalogs?
Go to the Foxtrax Catalog help page to find general tips for searching for books.
How do I determine which library has the material I want?
After you have clicked on the title you want to receive, you will notice a box stretching the full width of the screen. Section one signifies the location as Newberg, Salem, or Portland. Section three indicates the material's availability.
What is the Orbis-Cascade Alliance?
The Orbis Cascade Alliance is a consortium of academic libraries in Oregon, Washington and Idaho that have made their collections available to member libraries for borrowing. The Orbis Cascade Alliance Catalog, known as Summit, is also the place to look for material which is not available at the GFU libraries. Access the Summit Catalog from the library homepage or from inside Foxtrax where you will see a Summit tab.
On December 1st, 2008, the Alliance launched its new Summit catalog. With one search, this new catalog allows the discovery of materials from both the Summit system and the WorldCat catalog.
How can I request material that is owned by the library at the other GFU campus?
First find the book that you want in Foxtrax. Click on the "REQUEST" button in the bar at the top of the screen. Follow the step by step instructions and the book will be delivered to you.
How can I request material that is owned by a Summit library?
After searching and finding the desired item in Summit, click on "Request Summit item", sign-in, and then designate your desired pick-up location. If you would like to pick up your materials at another Summit library, you may go to that library and have them "adopt" you as a Summit patron.
How do I know where these other Summit libraries are located?
Here is a map with links to each Summit library. You may go directly to any Summit library to check out materials which they own. You simply need to go to the Circulation Desk with your George Fox University student ID card and log into your library account.
How can I request GFU material that is already checked out?
- Option 1: Check for material in another Summit library.
- Option 2: Use the blue "REQUEST" button in Foxtrax and follow the directions to place a hold. When the current borrower returns the material, if you are next on the hold list, the material will be sent to the location you designated. You will be notified via e-mail of its availability.
How can I request material that is not owned by either GFU or Summit?
From the GFU library home page click on the Interlibrary Loan link. In the first paragraph, click on the link, "Log in to your interlibrary loan account here". Fill out the form with the required information. When you send the form it will be routed to the proper person at the Newberg Campus library for processing. You will be notified via e-mail when your materials have arrived. Interlibrary loan material can take up to 2-3 weeks to arrive.
How can I find full-text articles in the electronic databases?
Use the Subject Guides tab on the library website to find recommended databases in which to search for articles.
How can I connect to the library databases from home?
When you access a licensed database at the beginning of each session, you will be asked for your name and barcode. Type in all 14-digits of your barcode without spaces or hyphens. This will validate you as a George Fox University student. If you are denied access, please call the Reference Desk at either campus to check your patron record.
How can I order a journal article that is not owned by my home library?
Go to the GFU library home page and select the Interlibrary Loan link in the left hand navigation of the library website. In the first paragraph, click on the link, "Log in to your interlibrary loan account here" . Fill out the form with the required information. When you send the form it will be routed to the proper person at the Newberg Library for processing.
How much does it cost to order material or articles using the Interlibrary Loan service?
Most requests are processed for free. If a fee is required, the library covers the first $20.00 of any single item. Students, faculty and staff are always notified before any costs are incurred and may cancel the request if not wanting to pay the difference.
How can I find out what material I have checked out or the status of my library account?
Click on the "My Account" tab at the top of the library homepage. Enter your last name and barcode number without spaces or hyphens to access your library account.
For materials checked out through Summit, check your "My Summit account." From the library home page, select SUMMIT. In the upper right hand corner, click on the Sign In link next to "My Summit account." Choose George Fox University from the drop down menu, enter your last name and your 14-digit barcode. Your materials will show as new, pending, shipped, received, or returned.
How can I renew my own materials without taking them back to the library?
For Interlibrary Loan materials contact the interlibrary loan department of the Newberg Campus library at 503-554-2423. Or you may request a renewal in your Interlibrary Loan Account. Renewals are at the discretion of the lending library and are not always granted.
For GFU materials not yet overdue, go to the GFU Library home page and click on the "My Account" tab at the top of the library homepage. Follow instructions to login and then click on "items currently checked out". Renew by clicking the box next to the titles you want renewed, and then click on the box labeled "RENEW SELECTED ITEMS". The due date on the GFU material(s) will change immediately and you will be able to determine whether the renewals were authorized.
Summit materials are not renewable. Therefore, please return Summit materials by the due date as shown on the Summit book band.
How can I get help from a librarian?
- Option 1: You can visit either campus library of your choice and see the librarian on duty.
- Option 2: You can email a reference librarian at email@example.com. You may also contact any of the reference librarians individually. Here is contact information to librarians and staff at the Newberg campus library and also to librarians and staff at the Portland Center Library.
- Option 3: You can telephone the Reference Desk at Newberg (503-554-2419) or at the Portland Center (503-554-6133).
- Option 4: You can contact a reference librarian at the Newberg campus library using CHAT.
How can I find out when the library is open?