What is deskside coaching?
Deskside coaching is a just-in-time training method. You decide when you want training, and on what topics. IT will send a technician to your deskside for one hour of one-on-one coaching. You get hands-on personalized attention focused on what you need to accomplish. IT gets a chance to teach a motivated learner who will immediately be applying the lessons to the work of the university.
How does deskside coaching work?
Simply contact the IT Service Desk at firstname.lastname@example.org to schedule a deskside coaching appointment. Let us know what tasks you need help with and what times work best for you. We'll create a service request to have a technician visit you at your office and coach you through using the technology.