Institutional Technology

Institutional Technology Services and Guidelines During COVID-19 Response

Expectations for Service

• Institutional Technology will continue to provide support to our campus constituency while trying to maintain appropriate social distancing through the duration of the institution’s response to COVID-19.
• Institutional Technology will continue to be operational and provide support to all campus constituents during regular business hours of the institution (Monday-Friday, 8-5). 
• The Service Desk will be open with essential staffing for basic in-person service. Phone and email support services will continue without interruption. 
  • Remote support is possible in most cases. It is recommended to call the Service Desk first to see if issues can be resolved before visiting the desk in person. 
• The Service Desk will continue to provide repair and support for University owned hardware. 
  • Please contact the Service Desk prior to bringing hardware to the Service Desk.
• Infrastructure and Enterprise Software staff will be available via email, Google chat and university phone. 
• Institutional Technology staff will be available for meetings via Zoom or Google Hangouts. 
• Current projects and priorities will continue through the response contingent on new work necessary to support students and other employees working remotely. 

Helpful Resources for Working Remotely

• VPN Client Instructions
• Setting up your George Fox phone on your computer
• Remote Instruction Resources
• Faculty Resources for FoxTale
• Practical tips to be a successful work-from-home student
• Working from home security tips

Use these quick links for commonly requested IT services.

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