| Contact Information |
|---|
|
Phone: 503-554-2569 Email: servicedesk@georgefox.edu |
| Service Desk Hours |
|
Stevens Center Monday – Friday: 8 a.m. - 4 p.m.
Murdock Library |
Institutional Technology Services and Guidelines During COVID-19 Response
Expectations for Service
- Institutional Technology will continue to provide support to our campus constituency while trying to maintain appropriate social distancing through the duration of the institution’s response to COVID-19.
- Institutional Technology will continue to be operational and provide support to all campus constituents during regular business hours of the institution (see hours below).
- The Service Desk will be open with essential staffing for basic in-person service. Phone and email support services will continue without interruption.
- Remote support is possible in most cases. It is recommended to call the Service Desk first to see if issues can be resolved before visiting the desk in person.
- The Service Desk will continue to provide repair and support for University owned hardware.
- Please contact the Service Desk prior to bringing hardware to the Service Desk.
- Infrastructure and Enterprise Software staff will be available via email, Google chat and university phone.
- Institutional Technology staff will be available for meetings via Zoom or Google Hangouts.
- Current projects and priorities will continue through the response contingent on new work necessary to support students and other employees working remotely.
Helpful Resources for Working Remotely
- VPN Client Instructions
- Setting up your George Fox phone on your computer
- Remote Instruction Resources
- Faculty Resources for FoxTale
- Practical tips to be a successful work-from-home student
- Working from home security tips